Roblox Error 277

A.K.A. a network error!

Roblox is fun. Errors aren't. But don't sweat, helping people like you (yes, you!) is exactly what Roblox Den is here for.

If you're experiencing error code 277 whilst playing - or trying to play - Roblox, you almost certainly have a problem with your network. In other words, the internet or data connection to your computer, phone, or tablet is not working well enough to sustain a connection to Roblox.

This error is a little bit of a frustrating one because, like any network error, there can be a whole host of causes. Thankfully, we're experts in this area and have worked out the most common reasons Roblox players run into this problem and know how to fix them!

Below, you can find a list of things to try to fix error code 277. We recommend going through the list of potential problems and fixes in order (starting from the first), as we've ordered them so that the easiest to carry out and most likely to fix your problem are at the top.

Weak WiFi Connection

Skip this step if you're not using WiFi.

If you're connected to WiFi and using a laptop, mobile, or tablet, we recommend trying two things to rule out a problem here:

  1. Move closer to your WiFi router and try to connect to a game on Roblox. If this fixes the problem, the issue is due to your router's signal strength. See our recommended resolutions for this below.
  2. Restart your WiFi router and try to connect to a game on Roblox. If this fixes the problem, it's likely that there was a problem with your router which has been fixed by restarting it.

If neither of these steps fix your problem, we recommend moving onto the next steps below. There may still be a problem with your WiFi connection, but there are easier causes to first rule out.

If your problem is fixed by moving closer to the router, here are some potential resolutions:

  • Recommended: Play Roblox closer to the WiFi router, where the signal strength is stronger.
  • Restart your WiFi router (if not already tried). Sometimes this can make it use a different channel, which can improve signal strength and range.
  • Connect your device to an ethernet port instead of using WiFi.
  • Upgrade to a newer WiFi router, or update your router's firmware (you can do this via its admin panel).
  • Purchase a WiFi extender, which will boost the range of the WiFi signal.
  • Move your WiFi router to a different place within your house.

You're Using Mobile Data

Skip this step if you're not using a mobile device.

Check your device settings to find out if you are connected to mobile data (e.g. 3G or 4G) as these connections are generally less stable than WiFi or ethernet.

If this is the case, connect to WiFi. If WiFi fixes the problem, we recommend only playing Roblox via a WiFi or ethernet connection.

Device Problems

Skip this step if you're experiencing this issue on more than one device (e.g. both your phone and your laptop).

As error code 277 is a network problem, it is possible that your device is currently downloading something in the background resulting in a less stable connection to Roblox, or there is an issue with it that could be easily resolved by restarting it.

For this reason, we recommend restarting your device (turning it off and on), and seeing if the issue is fixed.

If this fixes the issue, then it is unlikely it will reappear. You can get back to playing Roblox problem free!

You're Using a VPN

Skip this step if you're not using a VPN (or if you have no clue what a VPN is).

If you're using a VPN whilst playing Roblox and experiencing error 277, we recommend disabling your VPN and seeing if this fixes the issue. If so, you know that the VPN is causing your problems.

Mobile Device Fix: Airplane Mode

Skip this step if you're not using a mobile device or not using WiFi.

If the above steps haven't worked, there is a fix which many users report to work for them that involves airplane mode. To try this on your device, follow these steps:

  1. Disconnect from any Roblox games.
  2. Enable airplane mode.
  3. Enable WiFi and connect to your usual router.
  4. Try to play a Roblox game. Your issue may be fixed.

Windows and Mac Fix: Deleting Logs

Skip this step if you're playing Roblox on a phone or tablet.

If you're playing Roblox on a computer (i.e. Windows or Mac), many users report that deleting old log files and a settings file fixes error 277 for them. Follow the steps below to see if this works for you.


Firstly, exit all Roblox windows. It is important that Roblox is not running for this to work.

Then, open up a File Explorer window. You can do this by right clicking the start button ( ) and clicking File Explorer.

Opening File Explorer to fix error 277 on Roblox

In the address bar at the top, paste the following path and hit ENTER:


You can see an image of where to paste the path below:

Roblox config files path in the Windows File Explorer address bar

Once in this folder, there are just two things to do:

Delete the GlobalBasicSettings_13.xml file. It might display as just GlobalBasicSettings_13. To delete it, right click the file and press Delete.

Then, go into the logs folder and delete all of the files within. To do this, go into the logs folder and press CTRL + A on your keyboard. Then press DELETE on your keyboard, or you can right click the files and click Delete. Do not delete the logs folder, just delete all of the files inside it (making the logs folder empty).

You may get a message that asks if you want to move these files to the recycle bin. Click yes if this appears.

After deleting both GlobalBasicSettings_13.xml and the files within the logs folder. Try to play Roblox and see if your issue is fixed.


Firstly, exit all Roblox windows. It is important that Roblox is not running for this to work.

To apply this fix, we will need to delete a folder and a file. Both are in different places.

Firstly, open up a Finder window, you can do this by pressing OPTION + + SPACE on your keyboard (at the same time).

With finder open, press + SHIFT + G to open the Go window. Paste the below text into the text field and click Go:


Next, find the Roblox folder, right click it and press Move to Bin. That's the folder deleted.. just the file to go!

Press + SHIFT + G to open a new Go window. Paste the below text into the text field and click Go:


From here, right click the GlobalBasicSettings_13.xml file and click Move to Bin.

After deleting this file, try to play Roblox and see if the issue is fixed!

Reinstall Roblox

If none of the above solutions have worked, it is possible that there is a problem with your Roblox installation. This can be the case if you're playing on any device: be it a computer, mobile, tablet, or something else.

If this is the case, a reinstall of Roblox may fix error 277. For help reinstalling Roblox, please see our reinstalling Roblox guide.

Unresolved: Narrowing Down the Problem

If you've tried every solution in this guide and you're still experiencing error 277, you'll need to find out the following:

  • Is the error specific to the device (e.g. your computer or phone) you're playing Roblox on?
  • Or, is your WiFi router/mobile network causing the issue?

To do this, try the following:

  • Try to play a Roblox game on a different WiFi network (or internet connection in the case of ethernet). If this solves the issue, then you know that the problem is being caused by your internet connection. If not, try the next step.
  • Try to play a Roblox game on a different device (that uses the same WiFi network or internet connection that you are having issues with). This can be a phone, computer or tablet (it doesn't matter). If Roblox works on the different device, you know that the problem is specific to the computer, phone or tablet that you are trying to play with.

If the problem is being caused your internet connection, then we recommend contacting your internet service provider, or purchasing a new router.

If the problem is being caused by your device, then unfortunately the issue is harder to fix. Because there are so many possible problems, the easiest solution is to perform a factory reset of the device. If you don't want to do this, or this has already been carried out, you could try the following:

  • If you are using a laptop or computer and connecting via WiFi, purchase a USB WiFi dongle. There may be an issue with your computer or laptop's internal WiFi adapter causing this error.
  • Make sure your device doesn't have any network-restricting settings or applications running: firewalls, network limits, parental controls, etc.