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If you've been on Roblox for a while now, it's possible that you've encountered "Error Code: 267" at least once as you join a game or even while you're mid-session, and it's not always clear why this happens.
In this guide, we'll go over the many known causes of this error code, as well as steps you can take to try and fix it.
What is Error Code 267
In a nutshell, Error Code 267 usually means that you've been kicked or banned from a game on Roblox, specifically by a moderator/owner of the experience or automated anti-cheat systems.
As concerning as that sounds, this doesn't always mean that you did something wrong! While Roblox's own documentation states that this is the case, there are various other reasons you could be seeing this error code.
Let's go over the many ways you can try to fix it. Along the way, we'll explain what the other causes are as we go through the different troubleshooting methods.
How to Fix Error Code 267
We'll be going through the most common causes of the error and how you can fix it. If you want a shortened version, here are some troubleshooting steps you can try:
- Restart your internet connection
- Update the Roblox app
- Join a different server in the same game
- Check your account's age
- Use a different account to play the game
- Turn off your VPN (if any)
- Ask for help from the game's creator
- Wait out a ban (if you got banned)
Reason #1. You Were Actually Banned
If you were particularly mischievous or there's a power-tripping admin in a game you've been playing, there is a chance that you actually have been kicked and simultaneously banned.
If it was only just a kick, you can rejoin the game as normal. Those are often due to certain scripts in the game.
If you got banned for whatever reason, you can try one or all of the following:
- Reach out to the creator - This is easier in smaller games, as you can try to contact them directly on Roblox or in their attached socials.
- Wait out the ban - If it's temporary, you can just wait it out.
- Post on the game's community forum - Some games have a "Help & Support" section in their Roblox community forum.
- Join the game's Discord - If they have a Discord server, you may find some help from an admin there. Just note that some games, like Blox Fruits, do not revoke bans.
Reason #2. Your Roblox App is Outdated
In rare cases, it's possible that your Roblox client failed to update automatically at some point. This may be the reason why you're seeing Error Code 267, especially if it keeps happening to you with more than just one game.
When this happens, you will have to redownload Roblox and install it again to get the latest version. If it's still giving you the error, the next reason might be the culprit.
Reason #3. Your Internet is Acting Up
In some cases, your internet may be the problem, causing you to get automatically kicked from games no matter which one you try to play.
Some of them might even let you know that it's your connection that's specifically causing the issue. For example, Error Code 267 may be accompanied by a message like "Lag spike", indicating a sudden slowdown in your internet.
Here are some steps you can take to try and fix connection-related issues:
- Restart your router
- Turn off your VPN if you're using one
- Move closer to your router if you're on Wi-Fi
- If all else fails, wait for a bit and see if your connection goes back to normal
Potential Other Fix: Allowing Roblox Through Your Firewall
Sometimes, your internet itself isn't the issue, but rather your firewall. This will vary per device, but here is how to do it on a Windows PC.
First, press the Windows button on your desktop.
Then, type "Allow an app through Windows Firewall" into the search bar and click on the top result, which will take you to your control panel.
In the window that pops up, click "Change settings".
Then, at the bottom, click "Allow another app". In the window that pops up after that, you will have to click "Browse" to find Roblox.
Before you can proceed, we will need to find where Roblox is installed in your PC. Go search for "Roblox Player" in your Windows menu and right click on the app, then click "Open file location".
This will open a folder with Roblox Player in it, but this is just a shortcut. Right click it again and click "Open file location" once more.
A folder will then open, and you'll find RobloxPlayerBeta.exe inside. Copy the folder address up top and go back to the "Add an app" window from earlier.
From there, click "Browse" and then paste the address bar to open the folder we just opened. Then, select and open RobloxPlayerBeta.exe to add it as an allowed app.
Finally, once Roblox Game Client is found in the white box, press "Add" to confirm.
Before you leave, make sure that "Roblox Game Client" has both "Private" and "Public" checked. If they are, then you're all done now!
Reason #4. Your Account is Too New
Some games have a required account age to help prevent exploits or ban evasion. If your Roblox account is still pretty new, there's a chance that you get automatically kicked or blocked from joining, and that often comes with an Error Code 267 message.
Simply put, you'll just have to wait until your account is old enough to play that game. These types of restrictions are usually set to 30 days, so if your Roblox account is under a month old, you'll have to wait a while.
Reason #5. Roblox Itself Has Issues
On very rare occasions, there may be an issue with Roblox itself. If there's a problem with the platform's own systems, you'll likely encounter Error Code 267 while trying to join any game.
To check if Roblox is currently functional, check the official Roblox status page. There, you'll see if games are currently operational or not.
Reason #6. The Game Itself is Broken
If you only get Error Code 267 from a single game, and you can confirm that other players are having the same problem, then it's likely that the game itself is broken in some way.
This can happen when the creator pushes out an update that has a faulty script, and it's up to the developer to figure out what's causing people to get kicked either instantly upon joining or even after a bit of gameplay.
There's not much you can do in cases like this other than to wait for it to get fixed. If you can, reaching out to the creator may help speed up the process if they aren't aware that players are getting the error.